Which tools are used to monitor Agentforce performance?

Agentforce Analytics Dashboards and Audit Logs are specifically designed tools within the Agentforce platform that provide comprehensive insights into agent performance. The dashboards offer visual representations of key performance indicators, allowing managers to track metrics such as call volumes, resolution times, and agent productivity in real-time. This enables easy monitoring and evaluation of individual and team performance.

Audit logs further enhance this by recording interactions and changes within the system, providing a detailed history of activities that can be analyzed for performance trends and discrepancies. This combination of visual metrics and detailed logs equips managers with the data necessary to make informed decisions about training, resource allocation, and overall performance improvement strategies.

In contrast, other options like Google Analytics are not tailored for Agentforce performance monitoring; they are primarily used for website traffic analysis. Manual spreadsheets, while useful for some tracking, lack the real-time data and analytical capabilities of integrated tools. Similarly, offline feedback forms do not provide the immediate and comprehensive monitoring required to analyze ongoing performance effectively.