Which tool in Einstein Generative AI is used to create summaries of calls?

The tool in Einstein Generative AI that is specifically designed to create summaries of calls is called Call Summaries. This functionality allows users to efficiently synthesize information discussed during calls, making it easier for sales professionals to retain important details and enhance follow-ups. By automatically generating summaries, this tool streamlines the review process and ensures that critical insights are captured, thus improving overall productivity and communication.

While other tools like Einstein Coach may assist with training and personal development, and Call Explorer might be related to analyzing call data, they do not focus explicitly on generating summaries of calls. Sales Signals could be involved in providing insights based on customer interactions but does not serve the purpose of summarizing conversations as effectively as Call Summaries does.