Which term describes language that is harmful or abusive?

Prepare for the Salesforce Agentforce Specialist Certification Test with engaging flashcards and multiple choice questions. Each question includes hints and explanations. Enhance your readiness for the certification exam!

The term that describes language that is harmful or abusive is toxicity. Toxicity refers to communication that can damage relationships and create a hostile or negative environment, often characterized by insults, hostility, and rude behavior. This concept is essential in various contexts, including online interactions, workplace communication, and personal relationships, as understanding toxicity can help individuals address and mitigate harmful behaviors effectively.

In contrast, constructive communication emphasizes positive and helpful exchanges, promoting understanding and collaboration. Neutral discourse refers to communication devoid of strong feelings or bias, while open dialogue encourages honest and respectful conversation. These terms highlight more positive or neutral forms of communication, distinguishing them from the harmful nature of toxicity.

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