Which template type summarizes an Issue and its Resolution for a Case object?

The template type that summarizes an Issue and its Resolution for a Case object is the Case Summary template. This template is specifically designed for the Case object in Salesforce, providing a concise and structured overview of the issue being addressed along with the resolution details. It facilitates effective communication between support staff and customers, ensuring that all pertinent information regarding the case is captured and easily accessible.

The Case Summary template allows agents to quickly review the key aspects of the case, which can enhance efficiency in handling and resolving customer inquiries or issues. This type of template is crucial in customer service and support environments, as it aids in tracking and documenting case history, ultimately contributing to improved customer satisfaction.

Other template types mentioned, such as Field Generation, Record Summary, and Sales Emails, serve different purposes and contexts, which is why they are not applicable for summarizing an Issue and its Resolution specifically for the Case object.