Which statement about the Prompt Builder tool is true?

The statement that the Prompt Builder tool incorporates Salesforce CRM data into prompt templates is accurate. This feature enables users to leverage existing customer data housed within their Salesforce environment, enhancing the relevance and specificity of the prompts generated. By pulling in real-time data such as customer interactions, sales history, and other pertinent information, the Prompt Builder can create tailored prompts that reflect the individual context of customer engagements and sales processes.

This capability is vital for agents who need to produce responses or prompts that are informed by the data available in their Salesforce instance, allowing for a much more personalized and effective communication approach. It directly aligns with the goal of increasing efficiency and effectiveness in customer interactions, ultimately improving the overall user experience.