Which Prompt Builder feature should be used for generating AI responses that draw from external and CRM data?

The Flex Template is designed specifically for generating AI responses by leveraging external data sources and CRM data. This feature allows for a high degree of customization, enabling the integration of varied inputs to produce tailored responses that can meet specific user needs. The flexibility to pull in dynamic information from different contexts enhances the relevance and accuracy of the generated responses.

Other options, while useful in their own ways, serve different purposes. Sales Email Templates facilitate the creation of email formats for sales communications. Field Generation Templates are focused on generating data fields rather than comprehensive AI responses. Dynamic Prompting involves adjusting prompts based on user interactions but does not center on the integration of external and CRM data as effectively as the Flex Template does.