Which of the following is a feature of Service AI that supports service agents?

AI-generated search answers is a feature of Service AI that significantly enhances the performance of service agents. This feature uses artificial intelligence to analyze customer queries and provide instant, relevant answers from a vast database, which allows agents to respond swiftly and accurately to customer inquiries. By utilizing AI to generate search answers, service agents can improve their efficiency, reduce response times, and offer a better customer experience. This capability is especially beneficial in high-volume service environments where quick access to information is crucial for addressing customer needs effectively.

Real-time customer transactions primarily focus on processing transactions as they occur rather than providing support for agents. Product inventory management is aimed at tracking stock levels and managing products rather than directly aiding service agents in their functions. Market trend analysis, while useful for business strategy, does not directly support agents in day-to-day customer interactions. Thus, the targeted functionality of AI-generated search answers positions it as the correct choice in this context, aligning closely with the role of supporting service agents in their tasks.