Which generative AI feature helps sales teams create summaries from customer calls?

The feature that specifically helps sales teams create summaries from customer calls is Einstein Call Summaries. This tool is designed to analyze recorded customer interactions and automatically generate concise summaries that highlight key points discussed during the call. By using natural language processing, it identifies critical information, such as customer queries, sales opportunities, and action items, thereby allowing sales representatives to focus on follow-up actions rather than manually sifting through call recordings. This capability enhances productivity by streamlining the process of capturing essential information, enabling sales teams to act promptly on insights derived from customer conversations.

Other options like Einstein Sales Summaries and Einstein Service Summaries focus on different aspects of sales and service respectively, but they do not specifically address the need for summarizing call content. Einstein Call Insights, while related, primarily offers a broader analytical perspective rather than producing direct summaries from calls.