Which feature provides AI-driven guidance for case resolutions in real-time?

The feature that provides AI-driven guidance for case resolutions in real-time is the Agentforce Service Assistant. This tool leverages artificial intelligence to analyze case data and suggest optimal resolution paths, enabling agents to respond to customer inquiries more effectively and efficiently.

The Agentforce Service Assistant offers contextual insights, enhancing the agent's ability to solve issues promptly by recommending actions based on historical case resolution patterns and current information. This real-time assistance allows for improved customer satisfaction and faster resolution times, making it a valuable asset for support teams.

The other features mentioned do not focus specifically on real-time AI-driven guidance for case resolutions. While they may provide various functionalities in terms of support or communication, they do not align with the core capability of delivering immediate, data-informed recommendations that the Agentforce Service Assistant offers.