Which feature is focused on analyzing call records for insights?

The correct answer is focused on analyzing call records for insights, and that is the Call Explorer. This feature provides users with tools to delve into call data, offering visualizations and analytics that help identify trends, patterns, and areas for improvement. By analyzing call records, sales teams can gain valuable insights into customer interactions, effectiveness of calls, and overall performance, which can then inform strategies to enhance communication and engagement with prospects or clients.

Call Explorer enables users to assess various metrics associated with calls, such as duration, frequency, and outcomes, allowing for a more thorough understanding of what contributes to successful interactions. This analysis can also lead to actionable insights that help optimize sales processes and coaching strategies.

Other options, while potentially useful in their own right, do not specifically cater to the analysis of call records for insights in the same comprehensive manner as Call Explorer.