Which feature in Agentforce helps track AI-agent usage across sales and service?

The feature that effectively tracks AI-agent usage across sales and service is the Consumption Dashboard. This tool allows businesses to have a comprehensive view of how AI agents are utilized, providing insights into various metrics that reflect both performance and engagement in sales and service operations. The dashboard enhances decision-making by displaying data on usage patterns, helping organizations to optimize the deployment of AI agents according to user needs and business processes.

The Digital Wallet, while a useful feature in various contexts, does not specifically cater to tracking usage metrics of AI agents. Similarly, the Use Case Tracker and the Agentforce Analytics Suite may provide valuable information, but they do not have the primary focus on analyzing and reporting on AI-agent consumption like the Consumption Dashboard does.