Which feature helps chat agents to efficiently finalize cases?

The feature that significantly aids chat agents in efficiently finalizing cases is Einstein Case Wrap-Up. This functionality streamlines the case closure process by automatically generating necessary information and tasks, enabling agents to quickly wrap up cases without overlooking critical details. It organizes the information gathered during the chat, providing agents with a summary that captures the essence of the interaction, making it easier to document and close the case effectively.

By simplifying the wrap-up process, agents can focus more on addressing customer inquiries and resolving issues, rather than getting bogged down in administrative tasks. This ultimately enhances productivity and improves customer satisfaction as cases are resolved promptly and accurately.