Which feature extracts or generates relevant responses from a knowledge base using generative AI?

The feature that extracts or generates relevant responses from a knowledge base using generative AI is Einstein AI-Generated Search Answers. This capability leverages artificial intelligence to understand user queries and pull appropriate answers directly from a database of knowledge articles or support documents. By utilizing natural language processing (NLP) and machine learning techniques, this feature enhances the customer support experience by providing accurate, contextually relevant answers, thus enabling agents and customers to find the information they need more efficiently.

The other options, while related to AI and responses, do not specialize in extracting or generating answers directly from a knowledge base in the same way. For instance, Einstein Service Replies might provide automated responses but may not specifically generate content from a knowledge base. Prompt Builder relates to creating tailored prompts for communication with generative AI tools but does not focus on pulling information from existing data. The Atlas Reasoning Engine, while powerful for reasoning tasks, is not primarily geared towards generating responses from a knowledge base.