Which feature allows supervisors to monitor AI-agent conversations in real-time?

The ability for supervisors to monitor AI-agent conversations in real-time is made possible through the Omni Supervisor feature. This tool provides a comprehensive overview of customer interactions, allowing supervisors to effectively oversee conversations and ensure quality control. With Omni Supervisor, supervisors can listen in on or view live chats between agents and customers, facilitating immediate intervention if necessary. This real-time monitoring enables supervisors to maintain service standards, improve agent performance, and enhance customer satisfaction.

Other options may focus on different aspects of performance monitoring, but only Omni Supervisor specifically emphasizes real-time oversight of conversations, making it the ideal choice for this scenario.