Which Einstein Trust Layer feature is designed to integrate data from multiple systems when retrieving customer information?

Dynamic Grounding is designed to integrate data from multiple systems when retrieving customer information. This feature allows Salesforce Einstein to gather and synthesize data from various sources, ensuring that users have access to a comprehensive view of customer information across different platforms. By doing so, it enhances the ability to deliver personalized and contextually relevant experiences.

Dynamic Grounding operates effectively in scenarios where data is stored in disparate systems and needs to be unified for better insights and reporting. This capability is crucial for organizations that rely on multiple data sources for customer interactions, as it streamlines the process of obtaining relevant information without requiring significant manual data integration efforts.

The other options, while they serve important roles within the broader Einstein Trust Layer, do not specifically address the integration of multiple systems. Grounding in CRM Data is focused on leveraging existing CRM information, Instruction Defense relates to securing AI interactions, and Data Masking pertains to privacy and data protection rather than data integration.