Which customization option helps AI understand customer intents better?

Custom Topics is the correct choice because it allows for tailored classification and understanding of customer intents. By defining specific topics, the AI can be trained to recognize varied expressions of the same intent, leading to more nuanced understanding and appropriate responses. This customization directly aligns the AI's comprehension with the unique needs of the business, enabling more accurate handling of inquiries and improving overall customer interactions.

This option focuses on enhancing the way AI discerns different intents based on the specific vocabulary and phrasing unique to a business or industry. It allows agents to establish relevant categories that can aid the AI in learning the context and nuances of customer inquiries over time, facilitating a more personalized and effective customer service experience.