Which Agentforce feature helps service agents resolve cases faster with AI-driven guidance?

The feature that aids service agents in resolving cases more quickly through AI-driven guidance is the Agentforce Service Assistant. This tool leverages machine learning and natural language processing to provide real-time assistance, suggesting potential solutions based on the context of the case or inquiry. By analyzing previous cases and resolutions, it offers relevant information or actions that agents can take, effectively streamlining the problem-solving process.

The Agentforce Service Assistant enhances agent efficiency by reducing the time spent searching for answers or making decisions, as it brings forward the most pertinent knowledge and resources at the moment they are needed. This capability is essential in high-pressure environments where quick resolutions are critical for customer satisfaction.

Other options may refer to various supportive features within Agentforce, but they do not encapsulate the same level of AI-driven assistance tailored specifically for agents' immediate needs in handling cases.