What type of recordings does Einstein Coach support for analysis?

Einstein Coach is designed to analyze video call recordings, providing insights into coaching and performance enhancements. With the ability to process visual aspects of communication, including facial expressions and body language, it enhances the feedback loop for agents. This focus allows organizations to refine their sales tactics, improve customer interactions, and train their staff effectively based on actual interactions that include non-verbal cues.

While text transcripts can be analyzed, they do not capture the full dynamics of a conversation in the way video can. Voice calls, while important, lack the additional visual context that can be critical for comprehensive evaluations. Therefore, the capacity to analyze video recordings specifically addresses the need for a more nuanced understanding of agent performance.