What type of prompt template generates customer responses based on Salesforce Knowledge articles?

The prompt template that generates customer responses based on Salesforce Knowledge articles is Knowledge Answers. This tool pulls relevant information from the existing Knowledge Base to provide accurate and helpful responses to customer inquiries. By leveraging the structured content within these Knowledge articles, Knowledge Answers ensures that the information returned is consistent and aligned with the organization's support resources.

This capability improves response efficiency and enhances the customer experience, as support agents can quickly access precise and relevant information without having to search through various documents or databases. Knowledge Answers effectively bridges the gap between customer questions and the wealth of information stored in Salesforce's Knowledge Base, making it an essential feature for providing timely and informed customer support.