What type of data does retriever grounding specifically access?

Retriever grounding specifically accesses real-time knowledge from the Agentforce Data Library, which is essential for providing agents with up-to-date information necessary to support customer interactions effectively. This capability allows agents to reference current data while engaging with clients, ensuring that the information they provide is accurate and relevant.

Accessing real-time knowledge is crucial because it enables proactive responses to customer inquiries and effectively addresses their needs as they arise. In a fast-paced environment where customer expectations are high, having immediate access to robust data resources can significantly enhance the overall service quality and efficiency of customer interactions.