What tool allows Agentforce to integrate with digital customer support channels?

Salesforce Omni-Channel is the correct answer because it is specifically designed to enhance customer service by seamlessly integrating various communication channels. This tool enables agents to manage interactions from multiple digital customer support platforms, such as chat, email, and social media, within a single interface. By facilitating real-time routing of inquiries to the appropriate agents based on their availability and expertise, Omni-Channel optimizes workflow and improves response times in customer support environments.

The other options do not provide the same comprehensive integration capabilities. For instance, the Google Chatbot Builder focuses primarily on creating chatbots for Google platforms rather than integrating multiple customer support channels into a unified system. Einstein Case Classification is centered around using AI to categorize and prioritize support cases but does not directly integrate communication channels. Manual email responses lack the automation and multi-channel management that Omni-Channel offers, making them less efficient in a modern support context.