What should be enabled to verify a customer's identity before processing sensitive actions like refunds?

The correct choice is related to establishing a framework for verifying a customer's identity before carrying out sensitive actions such as refunds. Customer Verification Topics focus on the specific dialogue and procedures that agents can use to confirm who the customer is, ensuring that any transactions or actions taken are secure and appropriate for that user.

By enabling Customer Verification Topics, organizations can create targeted questions and verification processes that help authenticate the customer. This is crucial when dealing with sensitive data or actions that could significantly affect a customer's account or finances. The use of structured topics ensures that agents maintain a consistent and thorough approach to customer verification, which is vital for protecting both the customer and the business.

Other options, while they may sound relevant, do not specifically pertain to the targeted process of identifying and verifying customer identities in a clear and effective manner as Customer Verification Topics do.