What powers Einstein Copilot custom actions?

Einstein Copilot custom actions are powered by flows, Apex classes, and prompt templates. This combination allows users to automate processes more effectively by integrating custom business logic through Apex classes and utilizing flows for a seamless user experience. Prompt templates enhance this by providing structured inputs that guide the user's interactions with the system, ensuring that the necessary data is collected or actions are taken in an efficient manner.

Flows facilitate complex business processes visually, allowing administrators to create sophisticated workflows without extensive coding. Apex classes provide a way to handle advanced logic that might go beyond the capabilities of flows, allowing for robust custom actions. Prompt templates serve as a means to standardize how data is input, making actions consistent and user-friendly, which is critical for maintaining efficient operational processes in Salesforce environments.