What method allows a service agent to verify a customer's identity in AI-driven Messaging?

Credential-based user verification is a robust method for verifying a customer's identity, particularly in AI-driven messaging systems. This approach relies on the customer's existing credentials, such as usernames and passwords, which are already authenticated within the system. By using these credentials, service agents can swiftly and securely confirm a customer's identity without the need for additional steps, making it efficient for both the agent and the customer.

In the context of AI-driven messaging, employing credential-based verification enhances the customer experience by allowing quicker access to support and services while maintaining high security standards. This method minimizes friction in the interaction process and helps maintain the integrity of the customer account.

Other methods like two-step verification or ID document upload, while secure, often require additional actions from the customer, potentially leading to longer verification times and interruptions in customer service. Security questions can also be less reliable due to their susceptibility to social engineering attacks or being easily forgotten by users. Therefore, credential-based user verification is typically the preferred and most efficient method in such scenarios.