What is the purpose of Data Cloud Retrievers in Agentforce?

Data Cloud Retrievers play a crucial role in ensuring that agents have access to the most current and relevant information available when interacting with customers. By grounding agent responses with up-to-date data, these tools enable agents to provide accurate answers, enhance customer interactions, and make informed decisions in real-time. This functionality is essential in a dynamic environment where customer queries might depend heavily on the latest data insights, trends, or service updates.

While analyzing data trends over time can provide valuable insights, it is not the primary focus of Data Cloud Retrievers. Similarly, creating new data onboarding processes and generating customer service policies are not functions associated with the role of Data Cloud Retrievers in the context of Agentforce. Their main purpose is to facilitate immediate access to current data to enhance the quality of customer service.