What is the purpose of the Prompt Template Manager Permission Set?

The Prompt Template Manager Permission Set is specifically designed to enable users to create new prompt templates within the Prompt Builder. This functionality allows users to customize interactions and support workflows unique to their organization, thereby enhancing the efficiency and effectiveness of the Salesforce platform in managing customer engagements.

The ability to create prompt templates is essential for users who need to design tailored dialogs or interaction scripts that their teams will use in various customer service scenarios. By equipping users with this permission set, organizations can ensure that they have the right tools to develop templates that meet their specific operational needs.

Overall, the focus of this permission set on creating prompt templates underscores the importance of customizing user experiences and engagement strategies in Salesforce, catering to the specific demands of different business processes.