What is the primary role of the planner service within Einstein Copilot?

The primary role of the planner service within Einstein Copilot is to manage how actions are executed during conversations. This involves determining the sequence of operations and ensuring that the responses and interactions with users are both coherent and contextually relevant. By orchestrating these actions, the planner service helps facilitate a smoother user experience, allowing for more effective communication between the AI and the user.

The ability to manage conversation actions is crucial because it directly impacts how well the AI understands user intents and provides appropriate responses. This feature allows Einstein Copilot to navigate complex dialogues and maintain context over multiple exchanges, which is especially important in user engagement scenarios.

Other roles, such as designing user interfaces, optimizing data storage, or initiating marketing campaigns, are not the focus of the planner service. While these aspects are important in the broader scope of software development and customer relations, the planner service's specific function is centered around conversational action management.