What is the primary role of an Agentforce specialist in customizing actions for agents?

The primary role of an Agentforce specialist in customizing actions for agents is to refine and test actions for reliability. This is important because agents rely on accurate and efficient actions to carry out their tasks effectively. By ensuring that actions are not only well-defined but also reliable, the specialist enhances the workflow for agents, leading to better performance, fewer errors, and increased productivity. Testing the actions helps to identify and resolve any issues before they are deployed, ensuring that agents have the tools they need to succeed in their roles. This focus on reliability directly impacts the success of agent operations and overall service quality.