What is the primary function of the Testing Center in Agentforce?

The primary function of the Testing Center in Agentforce is to simulate interactions with AI agents for evaluation. This environment allows businesses to rigorously test how their AI agents perform in various scenarios, ensuring that the agents are functioning as expected before they are deployed in real-world situations. By simulating different types of customer interactions, organizations can identify potential issues, refine agent responses, and improve overall performance. This focus on evaluation and testing is critical for maintaining a high standard of service quality in customer interactions.