What is the primary function of Prompt Builder in Salesforce Agentforce?

The primary function of Prompt Builder in Salesforce Agentforce is to create and manage prompt templates. This tool enables users to design specific prompts that can effectively guide AI interactions, ensuring that the generated responses are relevant and aligned with organizational goals. By utilizing prompt templates, agents can streamline communication with customers, enhance the consistency of the AI's responses, and improve overall efficiency in handling customer inquiries.

This functionality is vital for tailoring the AI's engagement strategies to specific scenarios or customer needs, allowing businesses to leverage AI technologies to provide a more personalized experience. Prompt Builder essentially serves as a foundational tool that allows users to harness the capabilities of AI while ensuring that the communication remains effective and on-brand.