What is 'Prompt Resolution' used for?

'Prompt Resolution' is specifically utilized to enhance the functionality of prompt templates by replacing merge fields with actual data from the Customer Relationship Management (CRM) system. This process ensures that when a prompt is generated, it is populated with real-time, accurate information relevant to the context in which it is being used. This capability is essential for creating personalized and relevant communications, whether in customer interactions or reporting scenarios.

By integrating actual CRM data into the prompts, organizations can streamline their communication processes, reduce errors linked to manual data entry, and ultimately improve customer experience. This function plays a crucial role in ensuring that the information presented is not only accurate but also tailored to the individual needs of the users or customers involved.