What is one of the main benefits of Einstein Knowledge Creation?

One of the main benefits of Einstein Knowledge Creation is that it decreases case resolution time. This is achieved through the intelligent automation of knowledge articles and insights that can be quickly accessed by support agents. By providing relevant information at the right moment, agents can resolve customer inquiries more efficiently, reducing the overall time spent on each case. This not only enhances the customer experience by delivering faster support but also improves the productivity of the service team. The ability to quickly find and leverage existing knowledge allows for streamlined processes and more informed decision-making during interactions with customers.