What is one method to ensure a custom action functions reliably in conversations?

One effective method to ensure that a custom action functions reliably in conversations is to test the action in Agent Builder and refine it as necessary. This approach allows you to simulate various scenarios and interactions, helping you identify any issues in real-time and improve the action’s performance.

Through testing, you can observe how users interact with the custom action, gather feedback, and make adjustments to enhance its reliability and effectiveness. This iterative process is essential for ensuring that the action meets user needs and functions as intended across different conversational contexts.

The process of continuous refinement through testing helps to optimize functionality, ensuring that the action can handle diverse inputs and provide accurate responses, thereby improving the overall user experience.