What is encouraged for admins before going live with Generative Conversation Insights?

Testing Generative Conversation Insights using Call Explorer before going live is encouraged for admins because it allows them to evaluate how the insights perform in a controlled environment. By utilizing Call Explorer, admins can simulate real conversation scenarios and analyze the data generated by the insights. This practice helps identify any potential issues, ensures the insights align with the organization's goals, and provides an opportunity for training scenarios involving team members.

Testing in a sandbox or limited environment allows thorough validation and adjustment of settings or configurations without impacting actual operations. This proactive step is crucial for ensuring that the insights generated are accurate, actionable, and valuable for business processes once they are fully implemented. It also promotes user confidence in the system by ironing out any unexpected behaviors before wider usage.