What is contained in Prompt Instructions within a prompt template?

The correct answer emphasizes the role of natural language instructions that are designed to guide a language model in performing specific tasks. In the context of prompt templates, these instructions are crafted to ensure that the Large Language Model (LLM) understands what is being asked or required of it in a clear and interpretable format.

Natural language instructions are essential because they help set the context for the LLM, enabling it to generate responses that align with user expectations and the intended outcome of the interaction. This aligns with the function of prompt templates, which are structured to enhance the performance of the model by providing clear directions and scenarios to follow.

In contrast, while language guidelines, visual summaries, and analytics may serve important functions in training and assessing customer service agents, they do not constitute the essence of what a prompt template aims to accomplish. The core purpose of the prompt instructions is to communicate effectively with the LLM, thus facilitating a better response during customer interactions. This understanding is crucial for optimizing the use of LLMs in various applications, especially in customer service settings.