What is an important feature of Customer Verification Topics within Agentforce?

An important feature of Customer Verification Topics within Agentforce is the requirement for user authentication for high-risk actions. This capability ensures that sensitive transactions and operations involving considerable risk are safeguarded by confirming the identity of the user. By implementing this feature, organizations can reduce the likelihood of fraud and unauthorized actions, thereby protecting both the company and its customers.

This focus on security is fundamental in environments where customer trust and data protection are paramount. Ensuring that users authenticate themselves before performing critical tasks reinforces the integrity of the service and enhances overall security measures within the platform.