What is an advantage of using AI in customer service, specifically with tools like Einstein?

Utilizing AI in customer service, particularly with tools like Einstein, offers the significant advantage of providing consistent and timely responses to customer inquiries. By leveraging AI technology, businesses can ensure that customers receive accurate information quickly, which enhances their overall experience. This consistent level of service helps to build trust and satisfaction, as customers appreciate receiving reliable answers without delays.

While there may be other factors to consider regarding human agents and complaint management, the use of AI primarily aims to streamline and improve the efficiency of responses to routine inquiries, allowing human agents to focus on more complex issues. This does not imply a reduction in the need for human agents but rather enhances the quality of service provided through timely and automated responses.