What happens during the Prompt Journey in the Salesforce AI workflow?

During the Prompt Journey in the Salesforce AI workflow, the primary focus is on creating a prompt that is dynamically grounded in relevant CRM data. This means that the prompt is not just a pre-defined statement or question but is crafted in real-time, taking into account the specific context and the data available within the CRM system. By utilizing current and pertinent data, the AI can generate responses that are more tailored and meaningful, enhancing the overall user experience and ensuring that the generated information is applicable to the user's needs.

This dynamic grounding in relevant CRM data is crucial as it allows the AI to provide insights, recommendations, or actions that are contextually appropriate, ultimately leading to more effective interactions and decision-making processes.