What function does the "Resolve Case" button perform in the Case Resolution Assistance feature?

The "Resolve Case" button in the Case Resolution Assistance feature specifically provides AI-powered resolution suggestions. This functionality is designed to enhance the efficiency of customer service representatives by leveraging artificial intelligence to analyze the details of the case and suggest potential solutions. It utilizes the data and historical patterns from previous cases to propose resolutions that might effectively address the customer’s issue.

This capability helps agents quickly find relevant solutions, reducing resolution times and improving customer satisfaction. By using AI to suggest these resolutions, the tool empowers agents to make informed decisions rather than relying solely on their experience or memory.

Other choices presented do not align with the main function of the "Resolve Case" button; for instance, the option related to escalating cases pertains to a different process, and the one about sending notifications to supervisors does not reflect the direct role of assisting in case resolution. The automation of case closure is also a separate function, distinct from providing resolution suggestions.