What feature should agents use to reduce time documenting case summaries?

Einstein Service Summaries is designed to streamline the documentation process for agents by automatically generating summaries of case interactions. This feature harnesses artificial intelligence to analyze the context of conversations and interactions, extracting key information to create concise summaries of cases. By using this tool, agents can significantly reduce the time spent on manually documenting discussions or actions taken, allowing them to focus more on resolving customer issues rather than on administrative tasks.

The capability to quickly generate summaries aids in maintaining a thorough and accurate case history without the burden of extensive manual input, enhancing overall efficiency in case management. This feature is particularly beneficial in environments where agents handle high volumes of cases, as it ensures that essential details are captured without additional effort.

Other options, while valuable in their own right, cater to different aspects of customer interaction or data analysis and do not specifically address the need for summarizing case interactions in a time-efficient manner.