What feature should a sales team use for AI-driven insights on deal progress?

The feature that provides AI-driven insights on deal progress is Einstein Sales Coach. This tool leverages artificial intelligence to analyze sales activities and interactions. It helps sales teams by providing personalized coaching tips based on data-driven assessments, suggesting the next best actions, and identifying which deals need more attention. Through this actionable feedback, sales representatives can adjust their approaches to improve their chances of closing deals and meeting their targets.

Other options, while useful in different contexts, do not focus specifically on providing insights related to deal progress. The SDR Agent is designed to assist sales development representatives in managing leads and pipelines, but it does not inherently offer AI-driven insights related to individual deal progress. Case Management AI is focused more on automating and enhancing customer support workflows rather than sales insights. Omni-Channel AI Routing optimizes the distribution of customer inquiries across various channels, improving response times but not specifically tailored for deal insights.