What feature enables AI agents to execute external API calls to retrieve real-time data?

The feature that enables AI agents to execute external API calls to retrieve real-time data is External Services as Custom Agent Actions. This functionality allows AI agents to interact with external systems by calling their APIs, thereby accessing and utilizing real-time data from various sources. By incorporating external services this way, organizations can enhance the capabilities of AI agents, making them more versatile and effective in providing relevant, up-to-date information during engagements with customers.

The ability to call external APIs is crucial for scenarios where the AI agent needs to fetch real-time information, such as customer order status, inventory levels, or live service updates. This integration enhances the responsiveness and accuracy of the AI's responses, making it a valuable tool in customer service and support environments.

While the other options may address aspects of data management or reporting, they do not specifically enable the execution of real-time external API calls in the way that the identified feature does.