What feature allows Copilot to perform routine tasks without custom coding?

Predefined actions are a key feature that enables Copilot to automate routine tasks without requiring custom coding. These actions are built-in tasks that have been designed by Salesforce to fulfill common operational needs efficiently. By leveraging these predefined actions, users can streamline workflows and enhance productivity without the need to write and maintain additional code. This approach greatly simplifies the process for users, allowing them to focus on higher-level tasks rather than the complexities involved in custom development.

Utilizing predefined actions ensures that users can take advantage of best practices embedded in Salesforce’s design, thus reducing errors and improving the consistency of task execution across different scenarios. In contrast, other options like customizable actions may require user input or programming knowledge, and dynamic routing actions focus more on directing workflows rather than executing predefined tasks. Real-time actions also have a different purpose, emphasizing immediate responses rather than the routine task automation that predefined actions provide.