What feature allows a sales team to receive AI-generated summaries of opportunity history before customer calls?

The feature that allows a sales team to receive AI-generated summaries of opportunity history before customer calls is Sales Summaries. This tool leverages artificial intelligence to analyze past interactions, transactions, and communications to deliver concise summaries that provide context and insights about the customer and the opportunity at hand. This capability empowers sales representatives by equipping them with relevant information right before they engage with customers, enhancing their ability to tailor conversations and meet customer needs effectively.

In contrast, manual spreadsheet tracking is not equipped to automatically generate AI-driven insights or summaries, making it less efficient for preparing for customer engagements. Einstein Service Insights, while useful, focuses more on service and support context rather than sales opportunities. Agentforce Custom Topics enables the categorization of topics relevant to customer inquiries but does not inherently provide the summarization capabilities that Sales Summaries offer. This is why Sales Summaries is the correct choice for generating pre-call opportunity insights.