What effect does Einstein Case Routing have on service efficiency?

Einstein Case Routing significantly enhances service efficiency by automating the process of prioritizing cases and ensuring they are assigned to the most suitable agents. This intelligent system analyzes incoming cases based on various factors such as the agent's skills, availability, and workload, which allows for quicker resolution times. By automatically directing cases to the appropriate representatives, it minimizes the time spent on case assignments and reduces the likelihood of misallocation.

In contrast, the other options describe effects that either do not align with the functionalities of Einstein Case Routing or imply a negative impact on efficiency. For instance, increasing the time taken to resolve cases or enhancing manual tracking efforts contradicts the purpose of this tool, which is designed to streamline service operations. Similarly, reducing customer touchpoints unnecessarily does not reflect the intended efficiency and service enhancement that effective case routing is meant to achieve.