What does the Digital Wallet do in relation to Agentforce usage?

The Digital Wallet in the context of Agentforce primarily focuses on tracking combined usage of various Agentforce tools. This feature allows users to have an integrated overview of how different tools and functionalities within the Agentforce ecosystem are being utilized. By monitoring this combined usage, organizations can gain insights into tool performance, efficiency, and overall user engagement, facilitating informed decisions about resource allocation and tool enhancement.

This tracking capability is essential for optimizing workflows and ensuring that agents are leveraging the available tools effectively to meet their performance goals. Understanding the usage patterns can also help in identifying areas that may require further training or support, thereby enhancing the overall effectiveness of the Agentforce system.