What does the component 'Data' in a prompt template utilize?

The component 'Data' in a prompt template primarily utilizes CRM data through merge fields. This function allows users to personalize prompts and responses by dynamically integrating specific information from the customer relationship management system into communications or prompts. By using merge fields, the system can pull relevant data such as a customer's name, contact information, or transaction history, which leads to more tailored interactions.

This capability enhances the relevance and effectiveness of responses, allowing organizations to engage with customers in a more meaningful way. It is particularly valuable in scenarios where personalized communication is crucial, such as in customer support or sales processes. By leveraging actual CRM data, businesses can provide insights and information that are directly related to the customer's situation, resulting in a better overall experience.