What does the Call Explorer feature in Sales Cloud enable users to do?

The Call Explorer feature in Sales Cloud is designed to provide users with insights specifically related to voice and video calls. This functionality allows users to gather detailed information about their calling activities, which can include metrics on call durations, frequencies, and other relevant engagement details. By focusing on voice and video calls, the feature enables sales representatives to track their interactions and understand patterns in communication that can facilitate better customer relationships and improve overall sales strategies. Such insights are critical for evaluating the effectiveness of outreach efforts and refining sales techniques.

While the other options involve aspects related to call management and customer interaction, the unique focus of Call Explorer on voice and video call analytics sets it apart, emphasizing its role in enhancing communication strategies within the Sales Cloud platform.