What does Einstein Bots primarily automate in the customer service process?

Einstein Bots primarily automate the resolution of common issues in the customer service process. These chatbots are designed to handle frequent inquiries that customers may have, providing instant responses without the need for human intervention. By addressing simple, repetitive questions and tasks, Einstein Bots enhance efficiency and allow human agents to focus on more complex issues that require a higher level of expertise.

This automation leads to quicker response times and improved customer satisfaction, as customers receive immediate assistance for their routine problems. The ability to handle common issues effectively also helps organizations balance their workload, ensuring that resources are optimally allocated and that customers do not experience long wait times.

The other options revolve around different aspects of customer service but do not encapsulate the primary function of Einstein Bots. Case triaging is more about prioritizing issues rather than automating resolution, customer feedback analysis involves interpreting customer insights which isn't the core function of a bot, and predictive case field completion relates to data input rather than direct customer interaction automation.