What are Custom Agent Actions in Agentforce?

Custom Agent Actions in Agentforce refer to tailored workflows that utilize Salesforce capabilities such as Flows, Apex, or API integrations to perform specific tasks or automate processes based on the agent's needs. This allows organizations to create unique, dynamic responses and interactions that are suited to their operational requirements, enabling a more personalized and effective customer experience.

By leveraging these custom actions, businesses can harness the power of AI to streamline workflows, enhancing efficiency and outcomes. These actions can be configured to react based on specific triggers, thus allowing for a higher degree of customization compared to standard predefined actions or responses.

The other options highlight various aspects of customer service automation but do not encapsulate the comprehensive and adaptable nature of what Custom Agent Actions can achieve.